IT Services Management

IT Services Management

IT Service Management or ITSM refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services. ITSM is how an organization ensures its IT services work the way users and the business need them to work.
Any piece of technology you use at your workplace – your laptop, the apps installed on it, the printer that your entire team uses, or the option to reset your password even after the first 15 times. They’re all services provided by your IT team. In other words – IT services.
Although the most common perception of ITSM among IT users (employees) is just “IT support”, ITSM goes way beyond resolving day-to-day issues. Your IT team is responsible for end-to-end management of these services.

CloudMesh ITSM ensure that IT services perform in a way that meets the needs of the users and the business. It’s no surprise, then, that a rigorous ITSM approach often results in some significant business benefits:
  • ITSM makes it easier for IT teams to provide a fast, agile, trauma-free response to unexpected events, new opportunities and competitive threats.
  • By enabling better system performance, greater availability and fewer service interruptions, ITSM helps users do more work and the business do more business.
  • By systematically speeding incident resolution, reducing incidents and problems and even automatically preventing or resolving issues, ITSM helps the business get more productivity from IT infrastructure at less cost.
  • ITSM helps the organization set and meet realistic expectations for service, leading to greater transparency and improved user satisfaction.
  • By embedding compliance into IT service design, delivery and management, ITSM can improve compliance and reduce risk.

Why Choose Us

Experience LED and Outcome Focused

We help brands understand the digital role they can play in realizing strategic opportunities and solving real-world business problems, always focusing on the customer experience and the results generated.

Proven, fast, agile and reliable delivery methods

Use agile functionality, always keeping you in the loop. Streamlined delivery, cost-effective projects designed to match your goals, time and budget.

Experienced developers

Our mobile web developers create solutions that work seamlessly across all platforms and operating systems: smartphones, tablets or laptops or iOS, Android smartphones.

Transparent, collaborative, communicative

Working with you and yours, project visibility will be complete from day one using email, phone, chat, Skype and Google Hangouts for clear, continuous communication.